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Common questions about shopping
Can the order still be modified after it is submitted?
Answer: Once an order is submitted, it cannot be modified. You can place a new order. Or contact customer service to help you cancel.
When will the out-of-stock items arrive?
Answer: In case of a shortage of goods at the factory, we will contact you immediately and negotiate the earliest delivery time.
3. How to cancel an order
Answer: Please enter [My Orders], check the order status. If the goods have not yet been dispatched from the warehouse, click on it
Click the "Refund" button to cancel the order, or call customer service for assistance. But if the goods have already arrived
Once it enters the delivery stage, it cannot be cancelled. You can apply for a return or exchange and choose to refuse the delivery when it is delivered to your door.
Common questions about delivery
How many days after the order is submitted can the goods be received?
Answer: In the case of goods being in stock, they are usually delivered the next day to Jiangsu, Zhejiang, Shanghai and Anhui. Other regions depend on yours
The delivery address and method may vary. Generally, it takes about 3 to 7 days.
2. When will the shipment start after the order is submitted?
Answer: In the case of in-stock goods, orders placed before 6 p.m. will be dispatched on the same day, while those placed after 6 p.m. will be dispatched the next day
Shipment.
What should I do if I find the goods damaged when signing for them?
Answer: If you find the goods damaged when signing for them, please directly choose to refuse to accept them. After signing for the package, I found that the product itself was of good quality
For any issues, please contact Wangwang customer service for handling!
Common questions about returns and exchanges
When can I receive the goods again after the after-sales repair order is returned for repair?
Answer: After receiving the goods, our professional technicians will handle them and send them to the customer, usually within one week.
Common questions about refunds
When can I get a refund?
Answer: For non-ordered goods returned by customers who are in good condition, we will return them within one day from the date of receipt
The price of the goods that has already been paid.
Feedback
If I have any questions, how can I contact you?
Answer: You can contact customer service via Wangwang
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